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Submit a Claim

We’re sorry to hear about the issue and are here to help make it right. Please provide the details of your claim below.

Before You Begin, Please Have the Following Ready:

  • Your Booking ID or Bill of Lading Number.
  • A detailed description of the item(s) and the damage.
  • Clear photos of the damaged item(s). Please include one photo showing the overall item and close-up photos showing the specific damage.
Claims Form

Our Claims Process

We’ve designed our process to be transparent and straightforward to resolve your claim as efficiently as possible.

1

Submit Your Claim

Fill out the form above with all the required details and photos. You will receive an email confirmation once submitted.

2

Claim Review

Our dedicated claims department will review your submission. This typically takes 5-7 business days.

3

Resolution

A claims specialist will contact you directly to discuss the next steps and work towards a fair resolution.

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